Refund Policy

You may cancel your Rentiro subscription at any time from your billing dashboard at /dashboard/owner/billing.

• Cancellation takes effect at the end of your current billing period. You retain full access to the platform until that date.
• You will not be charged for any period after your cancellation date.
• Your data is preserved in read-only mode for 30 days after cancellation, giving you time to export records before permanent deletion.

We offer refunds in the following situations:

• 3-day money-back guarantee — if you subscribed to a paid plan and are not satisfied, contact us within 3 days of your first charge and we will issue a full refund, no questions asked.
• Duplicate charge — if you were charged more than once for the same billing period, the duplicate amount will be refunded in full.
• Service unavailability — if Rentiro experiences downtime exceeding 24 consecutive hours in a given billing month, you are entitled to a pro-rata credit for the affected period.
• Billing error — if you were charged the wrong amount due to a technical error on our side, the difference will be refunded promptly.

Refunds are generally not issued in the following cases:

• Cancellation requests made after the 3-day money-back window
• Partial months already consumed beyond the 3-day window
• Accounts suspended for violation of our Terms of Service
• Unused features or functionality within a plan you chose

We evaluate all requests individually. If you have a circumstance not covered above, please contact us — we will always try to be reasonable.

When you downgrade to a lower plan mid-cycle, the change takes effect at the end of your current billing period — you are not charged the lower amount until the new cycle begins.

We do not issue partial refunds for the remaining days on a higher-tier plan when you downgrade, unless you are within the 3-day money-back window.

If a subscription payment fails, Rentiro does not cancel your account immediately or charge any penalty. Instead:

• Your account remains fully active for a 7-day grace period.
• We send a non-punitive reminder email with a link to update your payment method.
• If payment is not resolved within 7 days, your account is paused (read-only). No interest or late fee is ever applied.
• Once payment is updated and successful, your account is automatically reactivated.

To request a refund, contact us using any of the following:

• Email: support@rentiro.xyz
• Contact Form: rentiro.xyz/contact

Please include:

• The email address associated with your Rentiro account
• The date and amount of the charge
• The reason for your refund request

We aim to respond within 2 business days and process approved refunds within 5–10 business days, depending on your payment provider.

Approved refunds are returned to the original payment method used at the time of purchase. Rentiro does not issue refunds via cash, bank transfer, or alternative methods unless the original payment method is no longer available.

Paddle acts as the Merchant of Record for Rentiro payments. Refund processing times may vary based on your card issuer or bank — typically 5–10 business days after approval.

Rentiro offers a 3-day free trial with no credit card required. No charge is made during the trial period. Refund requests do not apply to the free trial as no payment is collected.

We may update this Refund Policy from time to time. Material changes will be communicated via email and an in-app notice at least 3 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

Questions about refunds? Get in touch:

Rentiro Support
Email: support@rentiro.xyz
Contact Form: rentiro.xyz/contact