Terms of Service

By accessing or using Rentiro (“the Service”), operated by Rentiro (“we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Service.

Rentiro is a software-as-a-service platform for residential property management, designed with clear, transparent billing — no interest and no late-payment penalties.

Rentiro provides building owners, managers, residents, and vendors with tools for:

• Invoice creation and payment tracking
• Complaint management and resolution
• Multi-building and flat management
• Role-based access control
• Financial reports and audit trails
• Asset and maintenance tracking
• Community announcements and polls

To use the Service you must register for an account. You agree to:

• Provide accurate, current, and complete registration information
• Keep your account credentials confidential
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorised use
• Be at least 18 years old

You agree not to:

• Use the Service for any fraudulent or illegal purpose
• Attempt to gain unauthorised access to any part of the Service
• Create false or misleading financial records
• Tamper with or alter audit trails
• Introduce viruses, malware, or other harmful code

Rentiro is committed to clear, transparent billing. This applies to the Service itself and to how we handle your subscription:

• No interest — we never apply interest charges of any kind, including on overdue subscription fees.
• No late-payment penalties — if a subscription payment fails or lapses, we downgrade or pause the account to a read-only state. We never impose penalty fees or fine you for a missed payment.
• No hidden charges — all pricing is stated upfront. You will always know what you owe before you owe it.

Rentiro is offered on a subscription basis. By subscribing you agree to:

• Pay all fees associated with your chosen plan
• Provide and maintain accurate payment information
• Accept that if payment fails, your account will enter a grace period (7 days) during which you will receive email notices — after which access is downgraded to read-only (paused). No penalty or interest is charged.
• Accept that downgrades take effect at the end of the current billing period; upgrades take effect immediately

We reserve the right to adjust pricing with 30 days’ notice. Continued use after the notice period constitutes acceptance of the new pricing.

New accounts start with a 3-day free trial. No credit card is required to begin. At the end of the trial, accounts that have not been upgraded to a paid plan are moved to a paused state with read-only access. We will never auto-charge you without your explicit consent.

Each plan includes specific resource limits (e.g. number of buildings, features). The system enforces these limits technically — attempting to exceed them returns an upgrade prompt, not a silent failure. Downgrading to a lower plan does not delete existing data; it restricts creating new resources beyond the lower plan’s limits until you upgrade.

The Service and its original content are owned by Rentiro and protected by intellectual property law. You retain ownership of the data you input. You grant us a licence to store and process that data solely to provide the Service.

Your privacy matters to us. Please review our Privacy Policy for full details on how we collect, use, and protect your data.

The Service maintains immutable audit trails of all financial transactions and system activity. Users must not attempt to alter, delete, or circumvent these logs.

You may cancel your subscription at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then. We will not charge you for any period after cancellation.

We may suspend or terminate accounts that violate these Terms, with notice where practicable.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTIRO’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

We may update these Terms at any time. Material changes will be communicated via email and an in-app notice. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Contact us:

Rentiro Legal
Email: legal@rentiro.com
Contact Form: rentiro.xyz/contact